Check in Information
Address Hoath House, Chiddingstone Hoath, Edenbridge, Kent, TN8 7DB.
Arrival From 4.00pm unless you have booked and paid for an early 2pm check in option*
Departure Before 10.00am unless you have booked paid a late 12pm check out option*
*early and late checkouts will be displayed on your booking summary if you have booked them, on the right hand side.
How to check in:
Upon arrival at Hoath House, please follow the signs to your booked Dome and park in the designated driveway. A key will be left inside the dome for you, so please let yourself in and make yourself at home.
How to contact the site manager:
If you have any queries or need help with anything during your stay you can reach us by calling the onsite phone number 0333 577 0566.
*please note that we will not be able to answer any pre-stay or booking enquiries on this number. For this you will need to call the office number on 0333 577 2566.
Site Proximity & Noise / Weddings:
Please be aware that the domes are located approximately 90 meters from each other and around 250 metres from the main house and wings which are also holiday let’s. Whilst we operate a calm site with no outdoor amplified music allowed from the domes, please be aware that other guests will be onsite and the occasional noise of families and children may be heard. A Hoath House representative is onsite at all times to control any excess noise levels in the event, should they occur, however we kindly ask guests to report any issues using the site line if disturbed as some noise does not travel the whole site due to the size and topography of the land.
Please be aware that Hoath House does hold weddings on some dates of the year, usually on Saturdays and the rare Wednesday, however when this happens the domes near the house are not released to the general public and noise is controlled to an acceptable db level for the domes on the site next door. None the less there will be low level ambient noise in the back ground from 9pm - 11:55pm. If you would like to check if there is a Wedding event during your stay please contact us within 72 hours of booking. We can accommodate a move to another date within 90 days of your original booking if preferred.
We kindly ask that dome guests are not to use the private lawn of the main house nor the lawn infront of the marquee if being setup for a Wedding.
To view where are domes are situated across the site, please click here for a site layout.
What's included as standard in the domes:
Luna Domes is a self catering property, however to ompliment your stay we provide:
• Towels & robes
• Free slippers to keep
• Bedding
• Tea towel, washing up brush and liquid
• Complimentary mini shower gel / shampoo and hand soap (If bringing your own, please only use products that are eco-friendly)
• Hair dryer
• A Kitchenette area with appliances including a microwave, kettle, Nespresso machine, toaster & 140L fridge
• Complimentary tea, coffee pods, sugar, salt & pepper to get you started. We only supply UHT milk.
• Cutlery, crockery and glassware (no cooking equipment is provided apart from BBQ utensils)
• A gas BBQ with lid for oven function (includes cooking gas)
• Fire lighter’s, matches, eco logs and Kiln dried logs.
• Toilet roll
What you may consider bringing:
• Food & drink if you wish to, however there are plenty of local pubs, cafes and restaurants. (Please note any complimentary items in your dome will not be restocked during your stay).
• For safety reasons we do not supply cooking knives. We recommend brining a sharp knife.
• A cooking pot, frying pan or small casserole dish for the BBQ.
Heating and cooling the domes:
In colder months the domes electric heaters are turned on for guest arrival to help take off the chill, however please note that the primary source of heating are the wood burning stoves. Regretfully due to fire safety reasons we can not pre light the wood burning stove fires inside the domes. In severe cold weather below 3 degrees please note that the domes can take an hour to heat from cold, as such we suggest dressing for the weather. However once heated the domes can easily reach above 20 degrees with proper use of the fire. In severe hot weather the curtains are drawn on the domes for arrivals to keep the sun out of the domes, keeping the cool air inside.
Wood for heating:
We supply plenty to last your stay with each stove having its own wood basket and store cupboard (for hot tubs) as well as extra available stored next to the dome if required.
Hot tubs, important information:
If you have booked a dome with a hot tub it will be pre lit on the day of your arrival, 1-2 hours ahead of the 4pm check in or 2pm if you have booked early check in. However due to the nature of wood fired hot tubs you will be required to adjust the temperature before using it if required, in most cases re lighting or adding wood to the fire by following instructions in your dome. If the hot tub is too hot, please add cold water using the hose provided in the hot tub cupboard which is next to the hot tub. On some domes this is also accessed by following the stepping stone path round the back of the hot tub. You will also need to empty the same volume of water from the hot tub at the same time by using the drain tap which is located next to or behind the wood burner for the hot tub.
Please make sure that the lid is put back on when not in use. Failure to do so may result in a cleaning charge or damdage charge. Do not stand on the hot tub lid under any circumstances as this will break the lid and result in a £500 charge to replace.
Pets:
Whilst we welcome your pets in the specific bookable dome, please note that we kindly request that pets are confined to the dome floor only unless your are bringing your own pet blankets. We recommend in winter to bring extra blankets to be sure that your pet is nice and snug. If it is found that these requests have been disregarded and there is excessive mess caused by your pet or pet hair, in the rare instance your card on file will be charged upon departure to cover the cost of any additional cleaning and laundering that is required. Notice will be given.
Taxis:
We recommend using Denise from Country Hire & Go 07723 054863 or Rob from Ashurst Taxi Hire 07393 613917. They are perfect for Train / Airport runs and also for lifts to local areas such as tourist attractions, pub or shops. We do always recommend booking well in advance where possible due to being in the countryside and limited availability.
If you have any questions prior to your arrival please checkout our FAQ here. If you can't find the answer you're looking for please email us at hello@lunadomes.com or call the office on 0333 577 2566 where a member of our team will be happy to help.
Food Boxes:
If you have booked any optional food boxes, these will be delivered before your arrival ready for your check in. All of our products are supplied by our local Farm shop at the Falconhurst Estate. We highly recommend paying a visit. The site also has coffee and cake facilities, a seasonal art studio, garden tours and wonderful goats.
Security Deposit:
A £100 security charge will be pre-authorised onto the card you have booked with on the day of your arrival. The amount is automatically released 7 days later minus any purchases or damages that may occur during your stay. Please note that we do not charge for wear and tear and its in rare circumstances that a charge is made.
Hand Book: Each dome is equipped with a handbook with useful information, things to do and places to see. Please familiarise yourself with this during your stay to understand more about your dome, fittings and surroundings
How to Videos: Around the dome and in the hand book there are QR codes that can be scanned to access useful instructional videos on how to use certain amenities such as the log burner and hot tub. They can also be found here
We hope you have an enjoyable stay with us and if there is anything further we can do, please let us know.
We look forward to welcoming you to Luna Domes at Hoath House.
Yours sincerely
Daniel Kenney and Johnny Palmer
Directors of Luna Domes
